Himanshu Shekhar — Salesforce Architect & Developer
17x Certified (16 Salesforce + 1 AWS) Salesforce Architect with 7+ years and 100+ projects delivered, including 3 AppExchange apps. I design and build scalable, secure Salesforce solutions: Agentforce AI, Salesforce CPQ & Billing, Salesforce integrations (REST, SOAP, MuleSoft), CTI and Service Cloud Voice, Experience Cloud and Marketing Cloud.
Salesforce case studies
- Energy Sector Platform: Revolutionized energy supply operations with Salesforce CPQ & Billing, MuleSoft, and WooCommerce integration.
- Agentforce for Construction: AI-powered field service automation: a scheduling assistant, smart crew notifications, and AI project summaries.
- GitLab CI/CD Pipeline: Replaced manual Change Set deployments with a version-controlled GitLab and SFDX pipeline with automated tests and code analysis.
- Roofing Operations: Transformed a roofing company with Service Cloud Voice, Amazon Connect CTI, bilingual call routing, and Experience Cloud portals.
- Real Estate Call Center: Service Cloud Voice for property inquiries with caller screen-pops, automatic call logging, and call-based lead scoring.
- CPQ & Billing Recovery: Audited and fixed a broken CPQ and Billing implementation, rebuilt pricing rules, and added Stripe payments.
- CPQ + Stripe Payments: Automated subscription quoting in Salesforce CPQ with PCI-compliant Stripe Elements payments built into Salesforce.
- Unified Contact Center: Brought phone, email, and chat into one Salesforce agent desktop with omni-channel routing and live transcription.
- Media Platform Rescue: Rebuilt a media company's Communications Cloud for ad sales, with ad server sync and executive dashboards.
- Screen Flow Redesign: Rebuilt a 200+ element Screen Flow into a modular, maintainable sub-flow architecture.
- Customer Portal Recovery: Rescued a stalled customer portal and case management build and took it live after a failed freelancer engagement.
- Charity Fundraising: Brought a charity's donors, fundraising, and community into NPSP and Experience Cloud, with Funraisin and JustGiving synced via Zapier.
- Manufacturing CPQ: Implemented Salesforce CPQ to automate product configuration, pricing, and discounts with ERP inventory checks.
- Loan Automation: Customized Financial Services Cloud with loan-specific objects, automated multi-stage approvals, and DocuSign.
- High Velocity Sales: Configured Salesforce High Velocity Sales to automate follow-ups, email tracking, and sales cadences.
Salesforce certifications
System Architect · Application Architect · Platform Integration Architect · Platform Identity and Access Management Architect · Platform Development Lifecycle and Deployment Architect · Platform Data Architect · Platform Sharing and Visibility Architect · Platform Developer I · Platform Developer II · JavaScript Developer I · B2C Commerce Developer · Agentforce Specialist · Agentforce Sales Consultant · Platform Administrator · Platform App Builder · Platform Foundations · AWS Certified Developer – Associate
LinkedIn · Salesforce Trailblazer · GitHub · Upwork · himanshu@aqbee.com